Website Support & Maintenance
We have highly skilled eCommerce consultants that can assist with incremental improvements and ongoing development.
Managing an eCommerce website requires skills from multiple disciplines
The Human Element eCommerce Services Agreement (ESA) gives companies the ability to complement their staff with highly skilled consultants that can assist with incremental improvements and ongoing development for their websites.
The program includes dedicated monthly hours from our certified staff along with your choice of disciplines:
- Strategy & Consulting
- Software Engineering
- SEO & Digital Marketing
- Dev Ops (Infrastructure & Hosting)
- Experience Design
- Enhanced Security Monitoring
- Creative Services
- QA
Package Options:
Development Server = Where we do our work
Staging Server = Where you preview final work
24/7 Monitoring = We monitor the health of your website(s) and respond to issues
Off-Site Code Repository = Contains the versions and history of all the work we do
Application and Host System Monitoring = We carefully monitor any changes to your code or system settings for peace of mind
Yea, but what can we do?
- Upgrades, patches, and security scans
- Page speed optimization and performance improvements
- Install, test, and implement extensions
- Integrate, manage, and maintain site integrations with ERP, CRM, PIM or other third-party tools
- Site enhancements, A/B Testing, creative and page redesigns
- Site coding and configuration
- Custom stuff that we can’t talk about…
- You can even opt for digital marketing services to help you execute online campaigns, PPC and SEO, or use our consulting services to define data strategy or just problem-solve.
24/7 Monitoring and Enhanced Application & Hosting Monitoring
With websites, sometimes things go wrong. Here at Human Element, we believe that being prepared and proactive is the name of the game. When things go sideways, we have tools in place to mitigate down time and help keep your site performing securely.
Each ESA includes 24/7 site up-time monitoring along with lightning fast response times.
Our clients can also opt in to our Enhanced Application & Hosting Monitoring. This service includes:
- Daily, weekly, & monthly system scans to ensure system health, reveal unauthorized access attempts, and ongoing security improvements
- Hosting and server scan. We verify hosting configurations, backups, whitelists, and patch levels and work with your host to keep things secure