Site Support & Maintenance

We have highly skilled eCommerce consultants that can assist with incremental improvements and ongoing development.

Managing an eCommerce website requires skills from multiple disciplines

The Human Element eCommerce Services Agreement (ESA) gives companies the ability to complement their staff with highly skilled consultants that can assist with incremental improvements and ongoing development for their websites.

The program includes dedicated monthly hours from our certified staff along with your choice of disciplines:

  • Strategy & Consulting
  • Software Engineering
  • SEO & Digital Marketing
  • Dev Ops (Infrastructure & Hosting)
  • Experience Design
  • Enhanced Security Monitoring
  • Creative Services
  • QA

Package Options:

Development Server = Where we do our work

Staging Server = Where you preview final work

24/7 Monitoring = We monitor the health of your website(s) and respond to issues

Off-Site Code Repository = Contains the versions and history of all the work we do

Application and Host System Monitoring = We carefully monitor any changes to your code or system settings for peace of mind

Yea, but what can we do?

  • Upgrades, patches, and security scans
  • Page speed optimization and performance improvements
  • Install, test, and implement extensions
  • Integrate, manage, and maintain site integrations with ERP, CRM, PIM or other third-party tools
  • Site enhancements, A/B Testing, creative and page redesigns
  • Site coding and configuration
  • Custom stuff that we can’t talk about…
  • You can even opt for digital marketing services to help you execute online campaigns, PPC and SEO, or use our consulting services to define data strategy or just problem-solve.

24/7 Monitoring and Enhanced Security Monitoring

Human Element is serious about website security. Each ESA includes application and hosting system monitoring, with available enhanced security monitoring.

These services include:

  • 24/7 system monitoring and lightning fast response times
  • Daily, weekly, & monthly system scans to ensure system health, reveal unauthorized access attempts, and ongoing security improvements
  • Hosting and server scan. We verify hosting configurations, backups, whitelists, and patch levels and work with your host to keep things secure

Common Questions:

Yes, this is pretty much our day job and we love to do it.

Yes, but there are times where extensions are not ready for a platform upgrade and can break when an upgrade is applied. Chances are, our developers have worked with many of the extensions you already have and can help guide you through the best upgrade path.

Absolutely. We have worked with just about every ERP out there and can do everything from custom integration work (API, EDI, and the ol’ flat file) to integration tools like Celigo, FarApp, Dell Boomi, and others. We’re so nerdy, we even built a custom connector to Magento and Epicor’s Profit 21 system!

We love to hear this, and we are always excited to meet with new partners. The first step is to simply contact us and we can set up an intro call. From there, we provide you with the details of the ESA program and can walk you through our agreements.

How can we come to your rescue?

Let's Get Started

We love collaborating with ambitious companies and passionate people. Let’s build something together.

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